Important: By registering or using the mint33 platform, you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions stated below. If you disagree with any part of these terms, please do not use our platform.
1 Acceptance of Terms and Conditions
These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and mint33 ("Company", "we", "Platform"). This document governs your access to and use of the mint33 website, mobile application, and all services provided by the platform.
By completing the registration process, making your first deposit, or simply accessing the mint33 platform, you immediately agree to comply with all terms, conditions, policies, and guidelines contained in this document. This acceptance is comprehensive and indivisible — you may not accept some terms while rejecting others.
These terms are also read together with mint33's Privacy Policy and Responsible Gaming Policy, all of which form a complete set of agreements between you and the platform.
Note: In the event of any conflict between the Bahasa Melayu version and any other language version, the Bahasa Melayu version shall serve as the primary reference for members in Malaysia.
2 Member Eligibility
To use the mint33 platform, you must meet all of the following eligibility requirements at all times:
- Age Limit: You must be at least 18 years of age. mint33 strictly prohibits use of the platform by underage individuals and enforces age verification through the KYC process.
- Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions.
- Not from a Restricted Region: You are not located in a territory or jurisdiction where online gaming activities are prohibited or restricted under local law.
- One Account Only: Each individual is only permitted to hold one active account. Owning multiple accounts is a serious violation of these terms.
- Accurate Information: All information you provide during registration and throughout your use of the platform must be accurate, current, and complete.
- Not a mint33 Employee: Employees, contractors, immediate family members of employees, or any party with a vested interest in the company are not permitted to create a regular member account.
Warning: mint33 reserves the right to request proof of age at any time. Failure to verify age may result in immediate account suspension and all balances being frozen until verification is complete.
3 Account Registration & Management
Registering a mint33 account is free and open to all eligible individuals. During registration, you are required to provide accurate personal information including your full name, date of birth, mobile number, and active email address.
- One Account Per Individual: Only one account is permitted per individual, IP address, device, or household. Violation of this rule may result in all associated accounts being terminated and balances forfeited.
- Password Security: You are solely responsible for maintaining the confidentiality of your account password. Use a combination of uppercase letters, lowercase letters, numbers, and symbols for a strong password.
- KYC Verification: mint33 conducts an identity verification (KYC) process before your first withdrawal is processed. Accepted documents include a valid MyKad, passport, or driving licence.
- Information Updates: You are responsible for keeping all information in your profile up to date. Contact customer support if you need to update your name, phone number, or banking details.
- Account Closure: You may request account closure at any time by contacting our support team. Any remaining balance will be processed for withdrawal subject to compliance review.
Account Security: If you suspect your account has been compromised or accessed without authorisation, contact mint33 customer support immediately. We will take protective action with the highest priority.
4 Deposits, Withdrawals and Financial Transactions
Mint33 supports a wide range of payment methods suited for Malaysian players, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are processed through channels protected by 256-bit SSL encryption.
- Minimum Deposit Limit: The minimum deposit per transaction is RM 20. Maximum deposit limits depend on your chosen payment method and account verification level.
- Deposit Processing: Deposits via FPX and e-wallets are typically credited within minutes. Manual bank transfers may take up to one business hour.
- Withdrawal: Withdrawals are processed within 1–3 working hours after all compliance checks are completed. First-time withdrawals require completed KYC verification.
- Withdrawal Methods: Withdrawals may only be made to a verified bank account or e-wallet registered in the same member's name. Transfers to third-party accounts are not permitted.
- Withdrawal Limits: Daily and weekly withdrawal limits are set based on your account level and transaction history. VIP members enjoy higher withdrawal limits.
- Wagering Obligations: Any bonus received may be subject to wagering requirements before winnings can be withdrawn. Specific conditions are stated in each promotion's terms.
- Money Laundering: mint33 conducts regular Anti-Money Laundering (AML) checks. Any activity indicating money laundering will be reported to the relevant authorities.
Important Reminder: Ensure that the bank account or e-wallet details you register are accurate and in your own name. mint33 is not responsible for any loss of funds resulting from incorrect account information provided by the member.
5 Bonuses, Promotions and Special Offers
Mint33 offers a wide range of attractive bonuses and promotions for both new and existing members. Each promotion has specific terms and conditions that must be followed to enable the withdrawal of winnings earned through that bonus.
- Welcome Bonus: The welcome bonus is awarded to new members who make their first deposit. The bonus value and wagering requirements are stated on the promotions page at the time of registration.
- Wagering Requirements: All bonuses are subject to wagering requirements of between 5x and 30x, depending on the promotion type. For example, an RM 50 bonus with a 20x requirement means you must place a total of RM 1,000 in wagers before a withdrawal is permitted.
- Validity Period: Each bonus has a clearly stated validity period. Bonuses not used within the specified period will expire automatically.
- One Promotion at a Time: Members may only activate one promotion or bonus at a time unless otherwise stated in the relevant promotion's terms.
- Bonus Abuse Prohibition: Any attempt to abuse the bonus system — including opening multiple accounts, arbitrage betting, or any form of fraud — will result in all bonuses being forfeited and the account being reviewed.
- Right of Withdrawal: mint33 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses that have already been activated.
6 Game and Betting Rules
All games available on the mint33 platform are operated using software from internationally accredited providers. Game outcomes are determined by a Random Number Generator (RNG) that has been independently verified and cannot be manipulated by any party.
- Game Fairness: All games are audited and certified by independent bodies to ensure RNG fairness and transparency. The Return to Player (RTP) percentage for each game can be found in the respective game information.
- Final Results: Results displayed on the platform after each round concludes are final. Any disputes regarding game results must be submitted to customer support within 72 hours.
- Technical Disruptions: If a technical disruption or disconnection occurs during an active game, the affected round will be voided and the wager will be returned to your account within 24 hours.
- Wagering Limits: Each game has minimum and maximum betting limits set by the game provider. These limits cannot be ignored or circumvented.
- Game Cancellation: mint33 reserves the right to void or cancel any wager suspected of involving fraud, technical exploitation, or any form of system manipulation.
RNG Transparency: The RNG system used by all mint33 game providers is regularly audited by independent third parties to ensure absolute fairness in every game round.
7 Prohibited Member Conduct
To maintain a safe, fair, and enjoyable gaming environment for all members, mint33 strictly prohibits the following conduct:
- Fraud and Manipulation: Any attempt to cheat, exploit software vulnerabilities, use bots, automated software, or other methods to gain an unfair advantage.
- Multiple Accounts: Opening, operating, or using more than one mint33 account, whether under your own identity or a false one.
- Money Laundering: Using the mint33 platform for money laundering, illegal fund transfers, or any unlawful financial activity.
- Account Sharing: Sharing your account login credentials with any third party or allowing another individual to access and use your account.
- Cyber Attacks: Attempting to hack, attack, or disrupt mint33's systems, servers, or infrastructure in any way.
- Contradictory Betting: Placing contradictory bets (matched betting or arbitrage betting) across multiple accounts or platforms to guarantee risk-free profits using mint33 bonuses.
- False Information: Providing false personal information, forged identity documents, or any misleading information to mint33.
Consequences of Violation: Violation of any of the above rules may result in immediate account suspension or termination, forfeiture of all balances and bonuses, and reporting to the relevant authorities where necessary.
8 Data Protection and Privacy
Mint33 takes the protection of your personal data seriously. All information you provide is collected, stored, and processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and mint33's detailed Privacy Policy.
- Data Collection: We collect information you provide directly during registration and use of the platform, including your name, date of birth, phone number, address, and financial details.
- Data Usage: Your data is used for identity verification, transaction processing, customer support, platform improvement, and fulfilment of legal obligations.
- Data Encryption: All your personal and financial data is protected by 256-bit SSL encryption during transmission and stored on secure servers safeguarded by multiple layers of security.
- Data Sharing: mint33 does not sell or share your personal data with third parties for marketing purposes. Data is only shared with service providers required for platform operations and with authorities where required by law.
- Your Rights: You have the right to access, correct, or request deletion of your personal data, subject to applicable legal and platform operational requirements.
For more information on how we manage your data, please refer to Privacy Policy complete mint33.
9 Account Suspension and Termination
Mint33 reserves the right to suspend or terminate any member's account without prior notice if there is reasonable cause to do so. This decision is taken to protect the integrity of the platform and the safety of all members.
- Temporary Suspension: Accounts may be temporarily suspended while an investigation is in progress. Investigations typically do not exceed 30 business days.
- Permanent Termination: Accounts may be permanently terminated for reasons including confirmed fraud, repeated violations of terms, or at the request of legal authorities.
- Account Balance Upon Termination: For accounts terminated for non-fraud reasons, any valid remaining balance will be processed for withdrawal once all compliance reviews are completed within 45 days.
- Appeal: Members whose accounts have been suspended or terminated may submit a written appeal to the mint33 compliance team. All appeal decisions are final.
- Self-Exclusion: You may request voluntary self-exclusion from the platform at any time via your account settings or by contacting customer support.
10 mint33 Limitation of Liability
By using the mint33 platform, you acknowledge and agree that mint33 shall not be held liable for any specific losses or damages arising from your use of the platform.
- Betting Losses: mint33 is not liable for any financial losses incurred through betting activity on the platform. Betting carries financial risk, which you accept in full.
- Service Interruptions: While we strive to keep the platform running 24/7, mint33 does not guarantee that services will always be available without interruption or technical errors.
- Connection Failure: mint33 is not responsible for losses caused by internet connection disruptions, device failures, or issues with the member's internet service provider.
- Unauthorised Access: If your account is accessed without authorisation due to your own negligence (e.g. sharing your password), mint33 cannot be held liable for any resulting losses.
Liability Limitation Note: In cases where mint33 is found liable for a loss, our maximum liability is limited to the amount of the active deposit in your account at the time the incident occurred.
11 Responsible Gaming
Mint33 places the highest priority on our members' well-being. We believe gaming should be a healthy source of entertainment and should never lead to financial or emotional harm. To that end, we provide a range of tools and resources to help you play responsibly.
- Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings to keep your spending in check.
- Loss Limits: You may set a maximum loss limit that will trigger an automatic alert or block once reached.
- Time-Out: Use the time-out feature to take a break from the platform for 24 hours, a week, or a month whenever you feel it is needed.
- Self-Exclusion: If you need a longer break, you may self-exclude from the platform for a period of 6 months, one year, or permanently.
- Check Game History: Regularly review your game history and transactions via your account page to monitor your gaming habits.
For more information and support resources, please visit the Responsible Gaming us.
12 Amendments and Applicable Law
Mint33 reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon publication on the official mint33 website.
- Amendment Notifications: For significant amendments, mint33 will notify members via their registered email or an in-platform notice at least 7 days before the changes take effect.
- Member Responsibilities: It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform following any amendments constitutes your acceptance of the revised terms.
- Governing Law: These Terms and Conditions are interpreted and governed by applicable laws. Any disputes arising from the use of this platform will be resolved through the process established by mint33.
- Separability: If any provision of these Terms is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.
- Entire Agreement: This document, together with the Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and mint33 regarding use of the platform.
Terms Enquiries: If you have any questions or concerns regarding these Terms and Conditions, please contact the mint33 customer support team, available 24 hours a day, 7 days a week via live chat on the platform.